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Player Welfare & Safe Play

Responsible Gaming
at 93pk — Play Smart,
Stay Safe

At 93pk, we believe entertainment should never come at the cost of your wellbeing. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to keep gaming fun, healthy, and under control — always.

18+ Players Only
Free Self-Exclusion Tools
24/7 Player Support
Flexible Deposit Limits

Our Commitment to Safe Play

93pk takes its duty of care to players across Bangladesh seriously. These six principles form the foundation of everything we do in the area of responsible gaming.

Player Welfare First

Every decision we make at 93pk is measured against its impact on player welfare. We design our platform to encourage healthy play habits and to surface responsible gaming tools at the moments they matter most.

Transparent Odds & Rules

93pk presents game rules, return-to-player (RTP) information, and house-edge data clearly and in plain English so that every player can make fully informed decisions before placing any wager.

Strict 18+ Enforcement

93pk operates a zero-tolerance policy on underage gambling. Every new account is subject to age verification checks before access to real-money games is granted. We will never knowingly allow a minor to gamble on our platform.

Practical Control Tools

We provide a comprehensive suite of self-management tools — including deposit limits, session time reminders, cooling-off periods, and full self-exclusion — all accessible free of charge from your 93pk account settings.

Behavioural Monitoring

Our platform monitors account activity for patterns associated with problematic gambling — such as rapid session escalation, large loss-chasing deposits, and unusually long play sessions — and intervenes proactively where concerns arise.

Non-Judgmental Support

Our 24/7 support team is trained to handle responsible gaming conversations with empathy and discretion. No player will ever be judged for raising a concern about their own gambling behaviour — we are here to help, not to judge.

18+ Age Restriction Policy

18+

Gambling at 93pk is strictly for adults aged 18 and above.

93pk operates exclusively for players who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to every player in Bangladesh and in every other market we serve. Registering an account, making a deposit, or playing any game on the 93pk platform while under the age of 18 is strictly prohibited and constitutes a violation of our Terms & Conditions that will result in immediate account closure and forfeiture of any balances held.

Our Age Verification Process

  • 1

    Registration Check

    Date of birth is collected and validated during account creation. Players born after the eligibility cutoff cannot proceed.

  • 2

    KYC Document Submission

    A government-issued ID (National ID card or passport) must be submitted and verified before real-money play is unlocked.

  • 3

    Automated Identity Screening

    Documents are cross-checked against authoritative identity databases by our specialist KYC verification partner.

  • 4

    Ongoing Account Monitoring

    Accounts are subject to ongoing review. If there is reasonable suspicion that a player may be underage, access is suspended pending re-verification.

Protecting Minors: If you are a parent or guardian and believe a minor may have registered or accessed the 93pk platform, please contact our support team immediately at [email protected] or via 24/7 live chat. We will investigate and take appropriate action without delay. We also strongly encourage the use of parental control software to restrict access to online gambling sites from shared household devices.

Responsible Gaming Tools

93pk provides a full suite of self-management tools that are free, immediate, and available directly from your player account. These tools put you in control of your gambling experience at all times.

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Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your 93pk account. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory 24-hour cooling-off period. Decreases take effect at once. Limits can be set in BDT increments starting from ৳500.

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Wagering Limits

Set a maximum amount you are allowed to wager within a defined time period — daily, weekly, or monthly. Wagering limits apply across all game types including casino, live dealer games, and sports betting, giving you a single, unified spending guardrail across the entire 93pk platform.

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Session Time Reminders

Choose to receive an on-screen notification after a set period of continuous play — for example, after 30, 60, or 90 minutes. These prompts remind you to take a break, step away from the screen, and assess whether you want to continue playing. Time reminders are a low-friction but highly effective responsible gaming nudge.

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Cooling-Off Period

If you feel you need a short break from gambling, you can apply a cooling-off period of 24 hours, 48 hours, one week, or one month to your account. During this time, you will not be able to log in or place any bets. The cooling-off period cannot be reversed once applied and will lift automatically at the end of the chosen duration.

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Reality Check Notifications

Reality checks display a pop-up message at the interval you choose (every 15, 30, or 60 minutes) showing how long you have been playing in the current session and your net win or loss position. This information helps you maintain a clear, objective view of your gambling activity rather than getting lost in the flow of play.

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Account Activity History

Your full transaction and gaming history — including every deposit, withdrawal, wager, and session duration — is available in your account dashboard at any time. Reviewing your history regularly is one of the most powerful things you can do to maintain an honest, informed relationship with your own gambling behaviour.

To access any of these tools, log in to your 93pk account and navigate to Account Settings > Responsible Gaming. All tools are free and take effect without any waiting period (except limit increases, which are subject to the mandatory 24-hour review period). If you need help setting up any of these tools, our support team is available 24/7 via live chat or at [email protected].

Self-Exclusion & Time-Out

Self-exclusion is the most powerful responsible gaming tool available at 93pk. It is designed for players who feel that gambling is no longer something they can manage safely and who want to stop playing on the 93pk platform for an extended period — or permanently. Self-exclusion is a serious commitment, and 93pk treats it as such.

How Self-Exclusion Works at 93pk

When you activate self-exclusion on your 93pk account, the following actions are taken immediately and automatically:

  • Your account is suspended and you are logged out of all active sessions.
  • All pending withdrawal requests are processed normally — your funds remain yours and will be returned to you.
  • You are removed from all 93pk marketing lists and will no longer receive promotional emails, SMS messages, or bonus offers.
  • You will be unable to create a new account under any name, email address, or phone number associated with your identity during the self-exclusion period.
  • Any attempt to re-register during the exclusion period will be flagged and declined by our automated screening systems.

Self-Exclusion Duration Options

93pk offers the following self-exclusion periods, each designed to suit different levels of need:

  • 6 months — a meaningful break for players who need time to reassess their relationship with gambling.
  • 1 year — a longer pause recommended for players who have experienced significant financial or personal difficulties related to gambling.
  • 3 years — a long-term option for players who need an extended period away from all gambling activity.
  • Permanent / Indefinite — for players who wish to stop gambling on 93pk forever. Permanent self-exclusion cannot be reversed under any circumstances.

How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels. Once your request is received, your account will be suspended within one (1) hour:

  • Log in to your account and go to Account Settings > Responsible Gaming > Self-Exclusion.
  • Contact our 24/7 live chat support and state that you wish to self-exclude — our agents are trained to process these requests immediately and without any attempt to discourage you.
  • Send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username and chosen exclusion duration.

Returning After Self-Exclusion

For time-limited self-exclusion periods (6 months, 1 year, or 3 years), reactivation of your account is not automatic. You must contact our support team to request reinstatement. Before reinstatement, our responsible gaming team will conduct a brief welfare check to ensure that you are returning to gambling in a healthy, informed state. We strongly recommend speaking with a gambling support professional before requesting reinstatement. Permanent self-exclusion cannot be reversed.

Self-Exclusion at a Glance

  • Takes effect within 1 hour
    Your account is suspended as soon as your request is confirmed.
  • Your funds are safe
    Pending withdrawals are processed; your balance is returned to you.
  • Marketing stops immediately
    You are removed from all promotional communications at once.
  • Re-registration is blocked
    Our systems prevent new accounts linked to your identity during exclusion.
  • Free & no questions asked
    No fees. No pressure. No attempt to change your mind.
Important: Self-exclusion at 93pk applies only to the 93pk platform. If you are struggling with gambling more broadly, we strongly encourage you to seek support from a qualified counselling service and to consider self-exclusion from all gambling platforms you use, not only 93pk.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. For most players, gambling is a form of entertainment — a way to enjoy cricket betting, casino games, or slots for fun with money they can comfortably afford to lose. But for a small number of players, gambling can become a problem that causes real harm — to finances, relationships, mental health, and daily life.

Being able to recognise the early warning signs of problem gambling — in yourself or in someone you care about — is the first and most important step towards getting help. The following signs may indicate that gambling is becoming a problem:

Spending more money on gambling than you originally planned or can afford to lose.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Gambling for longer periods than intended, or being unable to stop once you have started.
Borrowing money, selling possessions, or using bill money to fund gambling activity.
Neglecting work, studies, family responsibilities, or social life because of time spent gambling.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Hiding gambling activity or lying to family and friends about how much you gamble or spend.
Gambling to escape stress, anxiety, depression, or other difficult emotions.
Continued gambling despite repeated promises to yourself or others that you will stop.
Feeling guilt or shame after gambling sessions, yet returning to gamble again shortly after.
Preoccupation with gambling — constantly thinking about past sessions or planning the next one.

Healthy vs. Problem Gambling

  • Healthy: Gambling for fun
    You treat gambling as entertainment with a fixed, affordable budget.
  • Problem: Gambling to win back losses
    Chasing losses leads to larger bets and deeper financial harm.
  • Healthy: Fixed time and spend limits
    You decide how long and how much to play before you start, and stick to it.
  • Problem: Unable to stop
    You feel compelled to keep playing even when you want to stop.
  • Healthy: Open about gambling
    Family and friends know you gamble and are comfortable with it.
  • Problem: Secrecy and deception
    You hide gambling activity or lie about how much time and money you spend.
Recognising a problem is a sign of strength, not weakness. If any of the warning signs above resonate with you, please reach out to our support team or consult a qualified gambling counsellor. Help is available and recovery is possible.

Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to two or more of them, we encourage you to use one of our responsible gaming tools or to seek independent support. This checklist is not a clinical diagnosis — it is a simple, private way to check in with yourself about your gambling habits.

1
Have you ever spent more money on gambling than you planned to in a single session or week?
2
Have you ever gambled with money that was set aside for essential expenses such as rent, food, or utility bills?
3
Have you ever felt the need to gamble with larger and larger amounts of money in order to get the same level of excitement?
4
Have you ever tried to cut back or stop gambling and found it difficult or impossible to do so?
5
Have you ever gambled as a way to escape from stress, worry, boredom, or unhappy feelings in your personal or professional life?
6
Have you ever continued gambling in an attempt to win back money you had already lost in the same or a previous session?
7
Have you ever lied to family members, friends, or colleagues about how often you gamble or how much you spend on gambling?
8
Has gambling ever caused serious problems in your relationships, work, studies, or financial situation?
9
Have you ever borrowed money or sold personal possessions to fund your gambling activity?
10
Have you ever felt guilty, ashamed, or depressed after a gambling session but returned to gamble again anyway?
2 or more "yes" answers? We encourage you to use our deposit limits, cooling-off, or self-exclusion tools immediately, and to consider reaching out to a gambling support professional. You are not alone — many people experience these challenges, and effective help is available.

Quick Actions

If your answers concern you, these tools are available right now in your 93pk account — no waiting, no fees.

  • Set a deposit limit today
  • Apply a cooling-off period
  • Enable session time reminders
  • Request self-exclusion
  • Talk to our support team 24/7

Need to Talk?

Our trained support agents are available around the clock via live chat. Every conversation is confidential and handled with care.

How to Get Help

If you believe that gambling is having a negative impact on your life — or on the life of someone you care about — the most important thing you can do is take action now. The longer problem gambling goes unaddressed, the greater the harm it can cause. Help is available, and the first step is simply reaching out.

Contact 93pk Support Directly

Our responsible gaming support team is available 24 hours a day, 7 days a week, every day of the year — including Eid, Durga Puja, Victory Day, and all Bangladeshi public holidays. You can reach us via:

  • Live Chat — available on the 93pk platform; average response time under 3 minutes. All responsible gaming conversations are flagged as high priority and routed to trained agents.
  • Email — send your concerns to [email protected]. Include "Responsible Gaming" in the subject line for priority handling. We acknowledge all responsible gaming emails within 5 business hours.

When you contact 93pk about a gambling concern, you will never be pressured to continue playing, offered a bonus as an incentive to stay, or made to feel embarrassed. Our agents are specifically trained to listen, provide information, and take immediate protective action on your account if you request it.

Immediate Steps We Can Take for You

When you contact us about a responsible gaming concern, our support team can immediately — in the same conversation:

  • Set or lower your deposit, wagering, or loss limits.
  • Apply a cooling-off period of your chosen duration to your account.
  • Process a self-exclusion request and suspend your account within one hour.
  • Remove you from all promotional and marketing communications immediately.
  • Provide information about professional gambling support resources available in Bangladesh.

Seeking Independent Professional Support

While 93pk provides comprehensive in-platform tools and trained support staff, we strongly encourage any player who is concerned about their gambling to also seek independent, professional counselling support. Speaking with a qualified counsellor who specialises in gambling-related harm provides a level of structured, ongoing support that goes beyond what a platform operator can offer. If you are based in Bangladesh and struggling with gambling, we recommend speaking to a qualified mental health professional or counsellor in your area. Your general practitioner (GP) or doctor can provide a referral to appropriate support services. Online counselling services accessible from Dhaka, Chittagong, Sylhet, Khulna, and other parts of Bangladesh are also increasingly available and may be more accessible depending on your circumstances.

Getting Help — Step by Step

  • 1

    Acknowledge the Problem

    Recognising that gambling has become a problem is the hardest and most important step. Be honest with yourself — you deserve support.

  • 2

    Use Your 93pk Tools

    Log in and apply a cooling-off period or self-exclusion immediately. This creates a protective barrier while you seek further support.

  • 3

    Contact Our Support Team

    Reach out via live chat or email. Our agents will listen without judgment and take any account action you request on the spot.

  • 4

    Talk to Someone You Trust

    Share what you are going through with a trusted family member, friend, or colleague. Social support is a powerful factor in recovery.

  • 5

    Seek Professional Counselling

    Consult a qualified mental health professional or gambling counsellor for structured, ongoing support tailored to your situation.

You are not alone. Problem gambling affects people from all walks of life across Bangladesh and around the world. Reaching out for help is a sign of courage. Our team is ready to support you every step of the way — 24 hours a day, 7 days a week, 365 days a year.

Tips for Safe Play

The vast majority of 93pk players enjoy gambling as a fun, recreational activity without any problems. These practical tips will help you keep it that way — and make your experience on 93pk more enjoyable at the same time.

Set a Budget Before You Play

Decide exactly how much money you are comfortable spending before you open a single game. Treat this amount like a ticket price for entertainment — money you are happy to spend regardless of the outcome. Never gamble with rent, bills, or savings money.

Set a Time Limit

Decide how long you want to play before you start, and use 93pk's session time reminder feature to alert you when that time is up. Taking regular breaks helps you maintain perspective and prevents the "zone" effect where time seems to disappear.

Play for Fun, Not for Income

Gambling outcomes are determined by chance. No betting system, strategy, or pattern of play can guarantee a profit. Always treat gambling as entertainment, not as a reliable source of income or a way to solve financial problems.

Never Chase Losses

If you have reached your budget limit and are in a loss position, stop playing. Chasing losses — placing larger bets to recover what you have lost — is one of the most common and most dangerous patterns in problem gambling. Accept losses as the cost of entertainment and walk away.

Do Not Play Under the Influence

Avoid gambling when you are under the influence of alcohol, drugs, or when you are feeling extremely stressed, upset, or emotionally overwhelmed. Clear, calm judgment is essential for making rational decisions about how much to spend and when to stop.

Review Your Activity Regularly

Make it a habit to check your transaction and gaming history in your 93pk account dashboard at least once a week. Seeing your actual spending and time data in black and white is one of the most effective ways to stay in control and catch any concerning trends early.

Remember: The house always has a mathematical edge in casino games. This is built into the game design and cannot be overcome in the long run through any strategy. The best approach is to enjoy the entertainment value of each game within a budget you are comfortable losing entirely. Wins are a bonus — not an expectation.

Play Responsibly at 93pk

Explore Bangladesh's most trusted online casino and sports betting platform — with full confidence in our responsible gaming commitment. Your safety always comes first.

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