93pk Frequently Asked
Questions

Creating a 93pk account takes under two minutes. Visit the 93pk website, click the registration link, and fill in your username, email address, mobile number, and date of birth. You must be 18 years or older to register. Once submitted, you will receive a verification SMS or email to confirm your account before you can make your first deposit.

93pk requires a valid government-issued photo ID for account verification — your National ID card (NID) or a valid passport are both accepted. You may also be asked to provide proof of address such as a recent utility bill or bank statement. Document verification is typically completed within 24 hours of submission.

To reset your 93pk password, click the 'Forgot Password' link on the login page and enter the mobile number or email address registered to your account. You will receive a one-time reset code via SMS or email. Enter the code, set a new strong password, and you will be back in your account within minutes.

No. 93pk strictly permits one account per player. Maintaining multiple accounts — under different names, phone numbers, or email addresses — is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created by mistake, contact support immediately.

To close your 93pk account permanently, contact our 24/7 support team via live chat or email at [email protected]. Before closure, any remaining balance will be withdrawn to your registered payment method. Please allow up to 5 business days for the closure process to be finalised. If you are closing your account due to gambling concerns, we strongly recommend requesting self-exclusion first.

To deposit via bKash on 93pk, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the transaction on your bKash app or by entering your bKash PIN, and the funds will appear in your 93pk wallet almost instantly. The minimum bKash deposit is ৳200.

bKash deposits on 93pk are processed instantly in almost all cases. Funds typically appear in your account balance within 30 seconds to 2 minutes of the transaction being confirmed on the bKash side. If a deposit has not appeared after 10 minutes, contact our 24/7 live chat support with your bKash transaction reference number.

Yes, 93pk supports deposits via Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash. All mobile financial service deposits follow the same quick process: select your preferred MFS provider in the Deposit section, enter the amount, and approve the transaction on your mobile wallet. Processing times are typically under 2 minutes for all supported MFS providers.

The minimum withdrawal amount on 93pk is ৳500. Withdrawals to bKash, Nagad, and Rocket are processed within 1 to 24 hours depending on the time of day and volume of requests. Bank transfers to accounts at BRAC Bank, Dutch-Bangla Bank, Islami Bank (IBBL), Sonali Bank, and City Bank typically take 1 to 3 business days.

93pk does not charge any platform fees on deposits or withdrawals. However, your mobile financial service provider — such as bKash, Nagad, or Rocket — may apply their own standard transaction charges. We recommend checking your MFS provider's current fee schedule for send-money or cash-out transactions before initiating a withdrawal.

Most 93pk withdrawals are processed well within the stated timeframes, but delays can occur if your account verification is incomplete, if a bonus wagering requirement has not yet been met, or if a withdrawal request is flagged for a routine security review. If your withdrawal has been pending for longer than 24 hours, contact our support team via live chat with your transaction reference for a status update.

Yes, 93pk covers all major Bangladesh Premier League (BPL) cricket matches with a wide range of markets including match winner, top batsman, total runs, and in-play live betting. We also offer markets on T20 World Cup fixtures, IPL matches, and international Bangladesh Tigers series. Pre-match and in-play odds are updated in real time.

93pk offers hundreds of casino games including Teen Patti, Andar Bahar, Roulette, Blackjack, Baccarat, and a large selection of video slots from providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The live casino section features real dealers streamed in HD from studios by Evolution Gaming and Ezugi, with tables available 24 hours a day.

Yes, 93pk is fully optimised for mobile play. The platform works smoothly on all modern Android and iOS devices through the mobile browser — no app download is required. All features including deposits, withdrawals, casino games, sports betting, and account management are accessible in full from your smartphone or tablet.

Return-to-player (RTP) percentages vary by slot title, but most games featured on 93pk have RTPs between 94% and 97%. Individual game RTPs are published in each game's rules or information screen. We only partner with certified software providers whose games are regularly tested by independent auditing labs to ensure fair, verifiable outcomes.

Yes. All games available on 93pk are supplied by reputable international providers whose random number generators (RNGs) are independently tested and certified for fairness. 93pk uses SSL encryption across all transactions and game sessions to ensure the integrity of play and the security of player data at all times.

New players at 93pk are eligible for a welcome bonus on their first deposit. The bonus amount and match percentage are displayed on the current promotions page at the time of registration. All welcome bonuses are subject to wagering requirements — meaning the bonus funds must be played through a specified number of times before a withdrawal can be made. Full terms apply.

A wagering requirement is a multiplier that determines how many times you must bet the bonus amount (or bonus plus deposit amount, depending on the specific promotion) before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before requesting a withdrawal of bonus-derived funds.

Yes, all 93pk bonuses have an expiry date, typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If the wagering requirement is not completed within the bonus validity period, any remaining bonus funds and associated winnings will be forfeited automatically. Check the individual bonus terms for the exact expiry window.

93pk rewards regular players through an ongoing loyalty programme. As you play, you accumulate points that can be exchanged for bonus credits, free spins, or exclusive promotions. Higher-tier players gain access to dedicated account managers, faster withdrawal processing, higher deposit and withdrawal limits, and invitations to special seasonal events tied to Eid, BPL season, and Pohela Boishakh.

No — bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been satisfied. However, you may choose to forfeit an active bonus at any time through your account settings, which will remove the wagering restriction from your real-money balance. Any bonus funds forfeited in this way cannot be reinstated.

93pk operates as an online entertainment platform and takes the safety and security of every player seriously. The site uses 256-bit SSL encryption to protect all data and financial transactions. Player funds are held in segregated accounts. We encourage all players to review the applicable laws in their jurisdiction and to game responsibly. 93pk does not make claims about specific government licensing in Bangladesh.

You must be at least 18 years old to register and play on 93pk. This is a strict, non-negotiable requirement. During registration and identity verification, your date of birth is checked against your submitted ID documents. Any account found to belong to a player under the age of 18 will be closed immediately and any funds held will be forfeited in accordance with our Terms and Conditions.

To set deposit limits on 93pk, log in and navigate to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit caps in BDT. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour review period before they apply, giving you time to reconsider.

To self-exclude from 93pk, go to Account Settings and select Self-Exclusion under the Responsible Gaming section, or contact our 24/7 support team via live chat or at [email protected]. Self-exclusion periods range from 6 months to permanent. Once applied, your account is suspended within one hour, all marketing is stopped, and re-registration is blocked for the duration of the exclusion.

93pk customer support is available 24 hours a day, 7 days a week, every day of the year including public holidays. You can reach us via live chat directly on the 93pk platform — average response time is under 3 minutes — or by email at [email protected]. Support hours follow Bangladesh Standard Time (BST, UTC+6). There is no telephone support line at this time.