Privacy Policy — 93pk Online Casino & Sports Betting
At 93pk, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on our platform. Please read it carefully before registering an account.
Why Your Privacy Matters to Us
93pk is committed to handling the personal information of our players with transparency, care, and strict security. Below are the six core principles that underpin our approach to data privacy on the 93pk platform.
SSL-Encrypted Connections
Every connection to 93pk is protected by industry-standard SSL/TLS encryption. Your personal data and payment information travel over an encrypted channel at all times, making interception by unauthorised parties effectively impossible.
Data Minimisation
93pk collects only the personal data that is genuinely necessary to provide, operate, and improve our Services. We do not gather information speculatively or build detailed profiles beyond what is required for account management, KYC verification, and responsible gaming compliance.
No Unnecessary Sharing
93pk does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers who are contractually bound to process it exclusively on 93pk's behalf and in accordance with this Privacy Policy.
Your Rights, Respected
You have the right to access, correct, restrict, or request deletion of your personal data at any time. 93pk provides clear, accessible channels for exercising these rights and responds to valid requests within a reasonable timeframe.
Defined Retention Periods
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer needed and no legal obligation requires its retention, it is securely deleted or anonymised.
Transparent Communication
We update this Privacy Policy whenever our data practices change in a meaningful way, and we notify registered players of material updates by email or on-platform notice. We believe you should always know what is happening with your data at 93pk.
1. Information We Collect
93pk collects personal data in three primary ways: information you provide to us directly, information generated automatically through your use of the platform, and information obtained from trusted third-party sources for verification purposes.
1.1 Information You Provide Directly
When you register an account, complete KYC verification, contact our support team, or interact with 93pk in any other direct manner, we may collect the following categories of personal data:
- Identity data: full name, date of birth, gender, and nationality as provided during registration or KYC submission.
- Contact data: email address, mobile phone number, and residential address (city, district, and country — typically within Bangladesh).
- Identity document data: scans or photographs of government-issued identification documents such as your National ID card (NID) or passport, submitted as part of our Know Your Customer (KYC) process.
- Payment data: mobile financial service account details (e.g., your registered bKash or Nagad number), bank account identifiers, or card details used for deposits and withdrawals. Full card numbers are never stored on 93pk's servers — card data is handled exclusively by our PCI-compliant payment processors.
- Communications data: the content of any messages you send to our customer support team via live chat, email, or any other support channel.
- Preference data: any voluntary information you provide about your gaming preferences, language preferences, or notification settings.
1.2 Information Collected Automatically
When you access and use the 93pk platform, certain technical and behavioural data is collected automatically by our systems. This data is necessary for the platform to function correctly, to maintain security, and to improve user experience:
- Device & technical data: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and time zone setting.
- Usage data: pages and game titles visited, session start and end times, click patterns, search queries within the platform, and game play history (games played, wagers placed, outcomes).
- Transaction data: records of all deposits, withdrawals, bonus credits, and wagering activity associated with your account, including timestamps and amounts in BDT.
- Cookie and tracking data: information collected via cookies, web beacons, and similar tracking technologies as described in Section 4 of this policy.
1.3 Information from Third Parties
In certain circumstances, 93pk may receive personal data about you from third-party sources, including:
- Payment processors: confirmation of transaction status and, where required for fraud prevention, basic account holder details from bKash, Nagad, Rocket, Upay, and banking partners.
- Identity verification providers: results of automated identity and age verification checks conducted by specialist KYC service providers.
- Fraud and AML screening services: risk scoring and watchlist screening results from third-party anti-money laundering and fraud detection services.
Data Categories at a Glance
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, passport |
| Contact | Email, phone, address |
| Financial | bKash/Nagad number, bank ID |
| Technical | IP address, device, browser |
| Usage | Games played, bets, sessions |
| Communications | Support chat logs, emails |
2. How We Use Your Data
93pk uses the personal data it collects for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described in this section without first seeking your consent or establishing a separate legal basis.
Account Management & Service Delivery
The primary use of your personal data is to create and maintain your player account, verify your identity and age, process deposits and withdrawals, credit promotional bonuses, record your gaming activity, and provide you with the full range of 93pk's Services. Without this processing, we cannot provide you with a functional, secure player account.
Security, Fraud Prevention & AML Compliance
93pk processes personal data — including device data, IP addresses, transaction histories, and identity documents — to detect and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats. This processing is essential to protecting both 93pk and the wider player community. Where suspicious activity is identified, we may be legally required to file reports with relevant financial intelligence authorities.
Customer Support
When you contact our support team, we use the information you provide — together with relevant account data — to investigate and resolve your query, complaint, or dispute. Support interactions are recorded for quality assurance and training purposes and may be reviewed in the event of a formal complaint or regulatory inquiry.
Responsible Gaming
93pk analyses player behaviour data — including session frequency, deposit patterns, and wagering trends — to identify signs of potentially problematic gambling and to apply responsible gaming interventions such as cooling-off suggestions or account restrictions. This processing is conducted in the interests of player welfare and is a core part of our commitment to responsible gaming.
Marketing & Promotions
With your consent (obtained during registration or subsequently), 93pk may use your contact details and gaming preferences to send you personalised promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw your consent and opt out of marketing communications at any time by updating your account notification settings or contacting our support team. Withdrawal of marketing consent does not affect the processing of data for other purposes such as account management or security.
Platform Improvement & Analytics
Aggregated, anonymised usage data is analysed to improve the design, performance, and content of the 93pk platform. This includes understanding which games are most popular among players in Dhaka, Chittagong, Sylhet, and other regions of Bangladesh; identifying technical errors; and optimising the user experience across different devices and browsers.
Legal Compliance
93pk processes and retains certain categories of personal data as required by applicable legal obligations, including financial record-keeping requirements and anti-money laundering obligations. Processing for legal compliance purposes cannot be objected to, as it is not based on consent but on a legal obligation to which 93pk is subject.
Summary of Processing Purposes
- Account creation & management
- Age & identity verification (KYC)
- Payment processing (deposits & withdrawals)
- Fraud detection & AML compliance
- Customer support & dispute resolution
- Responsible gaming monitoring
- Marketing communications (with consent)
- Platform analytics & improvement
- Legal & regulatory compliance
3. Legal Basis for Processing
Every instance of personal data processing by 93pk rests on one of the following recognised legal bases. Understanding the legal basis for a given processing activity also determines what rights you have to object to or restrict that processing.
5. Data Sharing & Third Parties
93pk may share your personal data with the following categories of third parties, in each case only to the extent necessary and under appropriate contractual safeguards:
Payment Service Providers
To process your deposits and withdrawals, 93pk shares necessary payment and identity data with our payment processing partners, including mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as banking and card network partners. These providers process your data solely to execute and verify financial transactions on 93pk's behalf and are subject to strict data protection and financial regulation requirements.
Identity Verification & KYC Providers
To meet our age verification and anti-money laundering obligations, 93pk works with specialist identity verification service providers who may process copies of your identity documents and compare them against public and commercial identity databases. These providers operate under contractual data processing agreements with 93pk and are prohibited from using your data for their own independent purposes.
Game Software Providers
The games available on the 93pk platform are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain technical data (such as your session token and bet amounts) is transmitted to the game provider's servers to deliver the game experience. Game providers do not receive your name, address, or payment details.
Analytics & Technology Partners
93pk uses technology service providers for platform hosting, analytics, customer support software, and email delivery infrastructure. These providers process personal data as data processors acting strictly on 93pk's documented instructions, under contractual terms that prohibit independent processing.
Legal & Regulatory Disclosures
93pk may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where required by applicable law, by a valid court order, or where disclosure is necessary to prevent or detect serious crime including money laundering, fraud, or terrorist financing. Where legally permissible, 93pk will attempt to notify you of such disclosures.
Who We Share With
- Payment processors (bKash, Nagad, Rocket, Upay, banks)
- KYC & identity verification providers
- Game software providers (limited technical data only)
- Platform hosting & infrastructure providers
- Analytics & support software vendors
- Legal, regulatory & law enforcement bodies (when required by law)
All third-party processors are bound by contractual data protection obligations and may only use your data as instructed by 93pk.
6. Data Retention
93pk retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The table below summarises our standard retention periods by data category.
Upon the expiry of the applicable retention period, personal data is either securely deleted from our active systems or, where deletion is not technically feasible in the short term, anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and research purposes without restriction.
In certain circumstances, 93pk may retain personal data beyond the standard periods described above where: (a) there is an ongoing investigation, dispute, or legal proceeding involving your account; (b) a regulatory authority or law enforcement body has issued a hold or preservation order in respect of your data; or (c) you have submitted a data subject rights request that is still being processed. In these cases, data will be retained until the relevant matter is fully resolved.
7. Your Privacy Rights
As a player on the 93pk platform, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team via live chat or email at [email protected]. We will acknowledge your request within five (5) business days and aim to respond fully within thirty (30) calendar days of receipt.
Right of Access
You have the right to request a copy of the personal data 93pk holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
In certain circumstances, you may request that 93pk delete your personal data. This right is subject to legal retention obligations — data required for AML compliance cannot be deleted on request.
Right to Restrict Processing
You may ask 93pk to temporarily suspend the processing of your personal data — for example, while the accuracy of data you have contested is being verified.
Right to Data Portability
Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time with immediate effect.
Please note that some rights are not absolute and may be limited in specific circumstances — for example, where retaining or continuing to process data is required to comply with a legal obligation, to defend a legal claim, or to protect the vital interests of another person. Where 93pk is unable to fully comply with a data subject rights request, we will explain the reasons clearly in our response.
If you are unsatisfied with how 93pk has handled your personal data or responded to a data subject rights request, you have the right to lodge a complaint with a competent supervisory or regulatory authority in your jurisdiction. We encourage you to contact us first so that we have the opportunity to resolve any concerns directly.
8. Data Security
93pk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme is reviewed and updated on a regular basis to account for evolving threats and industry best practices.
Technical Measures
- SSL/TLS encryption: All data transmitted between your device and the 93pk platform is encrypted in transit using industry-standard TLS protocols, preventing interception by unauthorised parties.
- Encryption at rest: Sensitive personal data — including identity documents and financial identifiers — is encrypted when stored on 93pk's servers using strong encryption algorithms.
- Access controls: Access to systems containing personal data is restricted to authorised personnel only, on a strict need-to-know basis. All staff access is logged and audited.
- Firewall and intrusion detection: 93pk's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for and alert on suspicious activity in real time.
- Regular security testing: 93pk conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
Organisational Measures
- All staff who handle personal data receive mandatory data protection training upon joining 93pk and annually thereafter.
- Data processing activities are subject to internal privacy impact assessments before being deployed.
- Third-party service providers are assessed for security compliance before engagement and are contractually required to maintain appropriate security standards.
- A documented incident response procedure is in place to ensure that any data breach is contained quickly, assessed accurately, and reported to affected players and relevant authorities where required.
Your Role in Security
While 93pk takes extensive measures to protect your data, the security of your account also depends on the steps you take to protect your login credentials. You should use a strong, unique password for your 93pk account, never share your password with anyone (including 93pk staff — we will never ask for your password), and contact us immediately at [email protected] if you suspect that your account has been compromised.
Security Measures at a Glance
- TLS encryption for all data in transit
- Encryption at rest for sensitive data
- Role-based access controls & audit logs
- Firewall & real-time intrusion detection
- Regular penetration testing
- Staff data protection training
- Third-party vendor security assessments
- Documented breach response procedure
9. Policy Updates & Contact
Updates to This Privacy Policy
93pk reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, changes in applicable law or regulation, or improvements to our platform and Services. When material changes are made, we will post a notice on the 93pk platform and, where practicable, send an email notification to your registered email address in advance of the changes taking effect.
The updated Privacy Policy will be published on this page with a revised effective date. We encourage you to check this page regularly to stay informed of how 93pk is protecting your data. Your continued use of the 93pk platform after a revised Privacy Policy takes effect constitutes your acknowledgement of the updated terms. If you disagree with any changes, you may request account closure by contacting our support team.
How to Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or want to raise a concern about how 93pk handles your personal data, please contact our privacy and support team using the details below. We are available every day of the year, including public holidays, and operate on Bangladesh Standard Time (BST, UTC+6).
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 via the 93pk platform — average response time under 3 minutes
- Response commitment: We acknowledge all privacy-related enquiries within 5 business days and aim to resolve them fully within 30 calendar days
For responsible gaming concerns — including self-exclusion requests, deposit limit adjustments, or cooling-off periods — please visit our Responsible Gaming page or raise the matter directly with our support team. Our responsible gaming tools are available to all registered 93pk players at no charge.
Contact Our Privacy Team
-
Live Chat
24/7 — under 3 min average response -
Hours
Every day including public holidays (BST, UTC+6)
Ready to Play? Explore 93pk Safely
Now that you understand how 93pk protects your personal data, dive into Bangladesh's most trusted online casino and sports betting platform — with full confidence.